Broad Financial Markets Group Limited was established in Hong Kong in May 2020, with Business Registration Number 71894737 and Company Number 2944818; website address: https://user.broad-fx.com/public/login

I withdrew $6,000 on January 12th this year, but the money was not deducted (normally, the broker would deduct the money within three business days after seeing my withdrawal request, and then the money would be credited to my account). I communicated with their customer service for more than ten days, and the replies I received were all similar to "the withdrawal channel has changed, we are actively seeking a new channel, please wait patiently" etc. The deduction was not completed until January 28th, but now more than a month has passed and the money has not arrived. I requested a withdrawal of $6,000 on the evening of February 25th, and the money was deducted this morning. So the current amount in transit is $12,000. In addition, I have $40,000 in my account. I hope to get assistance in communicating with the person in charge of this brokerage to see if my financial problem can be resolved. I need the money urgently at the hospital!