I opened a CFD account with IG Markets, deposited funds as usual, and traded through their website/app. In early November 2025, I submitted a withdrawal request to withdraw the remaining funds in my account, approximately $49,846.48.

On November 4th, the platform sent an email stating that "funds cannot be returned and bank statements are required," which I submitted that same day. Customer service subsequently confirmed via email that my bank card information had been verified. However, since November 4th, the withdrawal has not been processed. During this time, I have contacted them multiple times via email and WhatsApp, but they only repeatedly reply with "account under review" and "processed with priority, please wait patiently," without providing any clear reason or timeline, effectively freezing my funds for over a month.

Even more outrageous, I recently received an email from the IG team unilaterally claiming that my trades were "erroneous trades/arbitrage" and that starting October 21, 2025, they would retroactively cancel some trades and void rebates, which is equivalent to arbitrarily deducting my profits and account funds, while terminating my client agreement, but still not returning the remaining funds to me. I have never used any illegal software or "delayed arbitrage," and all trades were completed manually through the official IG platform.

Previously, IG explicitly stated in WhatsApp chat, "We guarantee you will receive all funds; we are not a scam." However, the reality is that withdrawals have been delayed for an extended period, and now funds are being deducted. I believe IG's actions have severely infringed upon the legitimate rights and interests of its clients, constituting malicious delays in withdrawals, refusal to pay under the pretext of so-called "review/error transactions," and unilateral modification of transaction results and deduction of funds afterward.