I registered as a user on IG Markets on August 29, 2025, and tried depositing funds to trade a few days later. Although I incurred some losses at first, everything went smoothly with my trading and deposits/withdrawals. Until October 28, 2025, I was no longer able to trade using any of my trading accounts, nor could I withdraw funds from any of them. At that time, my account still had $108,208.70.

When I expressed my questions to IG Markets' customer service, they cited a compliance review as the reason and asked me to wait patiently. I do not believe there is anything wrong with my account, and I have not received any inquiries from IG Markets. Of course, I am willing to cooperate with them.

But I just kept waiting. On December 3, 2025, I received an email from them saying that the relevant department had deducted a total of $271,373.4 from my account (my account balance is currently -$163,164.7).  According to the email from IG, I violated the Agreement and my order was deemed a trading error. They deducted my trading profits and volume rebates from October 21, 2025, on that day.

My request: to refund all the deducted funds and allow me to withdraw them.