I've been trading on FOREX.com for four or five years now, and it's usually been fine, except for occasional large slippages. Every time there's slippage, I send them emails, but they just give me platitudes and are completely useless. I feel helpless, thinking at least my funds are safe. But unexpectedly, in December 2025, one of my accounts was blocked when I tried to withdraw funds, with the message: "Account has a negative value, withdrawals are not allowed."

I was stunned. I had never had a margin call before, so how could there be a negative value?

I immediately contacted FOREX.com by phone and email, and customer service said they would look into it and handle it. After a few days without receiving any results, I logged into my account center again and found that another account of mine that I hadn't used in a long time had a negative balance of more than $5,000.

I quickly contacted their customer service again, and was told they would look into the cause. As a result, I waited for over two months. During that time, I called almost every week to inquire about the progress. Each time, they gave me various official excuses: they were investigating, sometimes saying it was their finance department investigating, sometimes saying their IT staff were investigating, but they never provided any results.

I needed to withdraw my funds, so I deposited money twice more the previous month, thinking that such a large and established brokerage would surely allow me to withdraw my funds. However, I still didn't get my money back, and by the second month, I was too afraid to deposit any more.

The long wait exhausted my patience. The psychological pressure was immense, and I dared not deposit more funds to increase my margin, ultimately leading to a margin call and losses.

I followed up with several more inquiries, but received no response. It wasn't until March 2026, when I emailed them to inform them that I was going to file a complaint with the CIMA regulatory body, that they finally replied with a formal email that they would investigate.

In early April, things got even worse. FOREX.com emailed me saying that I had made a withdrawal in 2023, but my account balance was insufficient at the time, which caused the negative balance. What a ridiculous excuse! My account didn't have enough funds, yet I was able to successfully withdraw money? Hahaha! How could you even say that?

They also informed me that all my accounts would be closed, claiming it was based on "quality control review results."

I can no longer log in to my accounts; all of them have been closed. FOREX.com is disgusting and has a guilty conscience! You didn't solve the problem, but immediately closed all my accounts. I have officially filed a complaint with CIMA, demanding compensation for all my losses.