Dear BrokersView Team,

Thank you for acknowledging my complaint and forwarding it to D Prime.

I would like to provide an important update regarding my case.

On 15 September 2026, D Prime sent me an account termination letter claiming that USD 693.90 constituted a violation amount. My total balance across my accounts was approximately USD 1,730. D Prime subsequently deducted the claimed amount, leaving my account balance at approximately USD 1,036.

I also have a pending withdrawal of USD 500, submitted on 9 September 2026, which has not yet been processed. I am concerned about whether D Prime will honor and process this withdrawal following the deduction.

My main concern is that D Prime has not clearly identified the specific trades forming the basis of the alleged violation. Instead, the deduction appears to cover profits associated with a broader trading history. I believe D Prime should provide a clear explanation, identify the exact transactions involved, and distinguish any genuinely disputed funds from legitimate funds.

I kindly request that BrokersView update my complaint with these developments and assist me in obtaining clarification from D Prime regarding:

The specific trades forming the basis of the USD 693.90 deduction.

The contractual and factual justification for the deduction.

The status and processing of my pending USD 500 withdrawal.

The remaining legitimate funds in my accounts and how they will be handled following termination.

I am ready to provide the termination letter, account balance screenshots, deduction records, withdrawal evidence, trading records, and communication with D Prime.

I respectfully request your assistance in ensuring that D Prime provides a transparent explanation and a fair resolution to this matter.

Thank you for your time and support.

Kind regards,

Teresiah Wanjiru

Account number 11011466

Dear Jabez,

We have received your complaint and conveyed to D Prime. If any response, we will immediately inform you.

Could you please provide some proofs to support your complaint? including specific evidence includes trading accounts, deposit records, withdrawal screenshots, and chat screenshots with the platform. 

BrokersView Team
service@brokersview.com

Formal Complaint Against Doo Prime – Delayed Withdrawal and Restriction of Financial Operations I am submitting this complaint regarding my trading account with Doo Prime and the handling of a withdrawal arising from a profitable XAUUSD trade executed during the NFP market event on 4 September 2026. On 4 September 2026, I opened a 0.10-lot XAUUSD sell position during the NFP release and generated a profit of approximately USD 520. Following the trade, I initiated a withdrawal from my trading account. However, the withdrawal has remained pending for several days without a clear explanation or resolution. I was informed by Doo Prime that an account manager would contact me with the relevant information regarding my account and the pending withdrawal. Despite waiting for this communication, I have not been contacted. I have also subsequently observed that my financial operations have been restricted. The withdrawal and internal transfer functions are visible on my account but are currently disabled. I have not been provided with a clear written explanation identifying the contractual or regulatory basis for these restrictions. My concern is heightened by the fact that the issue appears to have arisen after the profitable NFP trade. I am therefore seeking regulatory assistance to establish whether Doo Prime is entitled to withhold or delay the funds and restrict my financial operations under the applicable client agreement. I respectfully request that the regulator investigate the following: 1. Whether Doo Prime has a valid contractual basis for delaying my withdrawal. 2. Whether the restriction of my withdrawal and internal transfer functions is permitted under the applicable client agreement. 3. Whether Doo Prime has formally classified my trades or account as being under investigation or compliance review. Teresiah Wanjiru nimotess0022@gmail.com +254707964317.