Hi, I was trading with a robot(bot trading in this broker is enable), it was making a lot of trades. I had made it for when I was away from the computer. Then I had a lot of open trades. Closing it caused me to lose almost $2300, plus the profit I could have made by that time, and the price moved in the direction I had predicted after my trades were closed by Oppo Finance. But they told Finacom that it was to protect the infrastructure, although according to the trading agreement, the robot is fine. They closed two accounts 12333358 and 12333329 without any prior notice (12.12.2025 at 14:49). Of course, they had sent emails to two other accounts 13384896 and 13384897, which I had not seen either. However, they did not send any emails to the two accounts that caused me losses, 12333358 and 12333329. and they had no logical reason to close my losing account and nonwait for the results to be known.
I complained to Finaccom, they told me that the reason opo Finance closed my trades was to protect their infrastructure, but they didn't tell me why I closed with a loss and didn't wait, Interestingly, Finacom, which claims to be an impartial institution, accepted the broker's word and no longer responded to my email when I objected to them. I am uploading the only email sent by Finacom.
By the way, they completely deleted my accounts and my user account. Be sure to ask why, was it to protect the infrastructure? But I have the invoices in the email. Tell me any evidence you need and I will send it to you, of course, if the accounts were not deleted by opo Finance.
By the way, the Iranian internet was down for two or three weeks, that's why I'm a little late in sending you a message.
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