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STARTRADER has no evidence to deduct $5,243 in profits
Fernando
Mar 30, 2026

Amount $5,243

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CONTENT I traded spot gold (XAUUSD) in my STARTRADER account 24702187. On Friday, March 21, 2026, I manually opened both long and short positions to hedge. I closed the long position 10 seconds before the market closed on Saturday morning, keeping the short position open. After the market opened on Monday, I profited $5243 due to a natural gap up in gold prices. On March 24, STARTRADER suddenly sent an email accusing me of engaging in "suspicious and high-risk trading activities," citing the Client Agreement and claiming that I used excessive leverage to exploit price differences before the market closed, unilaterally deducting all profits of $5,243, leaving only my principal of $750. They also adjusted the leverage to 1:100 and removed negative balance protection. I sent a formal written complaint email on March 25, requesting STARTRADER to provide the specific ID, time, and system logs of the illegal transaction. How can I prove that my manual locking of positions combined with normal risk management closing constitutes "deliberate exploitation of price differences"? STARTRADER only replied with a template email, telling me to refer to previous notifications, without providing any specific evidence or explaining who was responsible for handling the matter, and completely failing to provide a substantive response within 48 hours as required by their Complaints Handling Policy. My initial funds were deposited via cryptocurrency, and I have successfully withdrawn the full amount of $750 to my wallet (with a TXID record), proving that I had no malicious intent. STARTRADER's practices are highly unreasonable: STARTRADER itself allows hedging/locking positions. All my trades were executed manually and normally, entirely within the platform's rules. Deducting profits unilaterally without providing any substantial evidence constitutes an unfair contract term and a breach of contract. I demand that STARTRADER immediately restore the $5,243 profit and withdraw it through the original cryptocurrency channel. If they insist on deducting it, they must provide sufficient and convincing concrete evidence (transaction ID, system logs, etc.). Otherwise, I will escalate the matter further to the Financial Commission, the SVG FSA, and continue to expose it on various media platforms.
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【Resolved】Withdrawal not being processed in STARTRADER
Cameron Bouillon
South Africa
Sep 28, 2025

Amount --

Replied
CONTENT Firstly, without warning they had amended my leverage. No consulting with the client beforehand whatsoever. The bigger issue comes in, that because of this, my trading was blocked for close to 5 hours, especially since I was watching for the right window to enter a trade. Their customer service is absolutely shocking, took them more than two days just to respond with a generic email requesting account name, number, relevant screenshots… which were already included in the initial email sent. This tells you that they are not customer centric. And then upon withdrawing funds, what should take maximum 10min on the selected blockchain, has taken over +45 hours and I still don’t have them yet. These issues I have not experienced elsewhere before. Update: they have now on two separate occasions, deleted my support ticket that I created requesting assistance as to find out why my funds are not being sent to me. The first time the ticket just disappeared, and now this time it’s marked as ‘solved’ when I still don’t have my funds and the status on the transaction is still ‘processing’.
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STARTRADER won't let me withdraw money, delete account balance
Sathya
Mar 11, 2025

Amount $2,820

Processing
CONTENT I made a profit of 2820USDT at STARTRADER, but they won't let me withdraw the money! When I opened an account, the account manager said that if I used USDT, the deposit and withdrawal would be in seconds, and if it was slow, it would be within one working day.I applied for a withdrawal of 2820USDT at 07:49 on March 3, 2025, but it still showed that it was being processed and I could not withdraw the money on March 6. I contacted online support, and they asked me to contact the account manager, but the account manager did not respond.On the 4th working day after the withdrawal, STARTRADER emailed me that my account's high-frequency transactions were illegal and the transaction profits were deducted, and I could not withdraw the money. After returning the withdrawal amount to the account, on March 7 and March 10, the account balance was innocently deducted by 2584USDT under normal orders, but I still could not withdraw the money and it showed that it was prohibited to withdraw the money. The customer service asked me to contact the account manager, but the account manager did not respond.
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STARTRADER maliciously deducted $2,814 of my trading funds by fabricating reasons
Jerric
Apr 08, 2024

Amount $2,814

Processing
CONTENT STARTRADER maliciously deducted US$2,814 of my trading funds by fabricating reasons, and sent emails to the platform many times to return my funds. However, the platform deducted my trading funds on the grounds that my profitable orders were high-frequency transactions. I repeatedly asked the platform to provide authoritative evidence to prove that my trading was high-frequency trading. I asked them to show me which trading agreement I had violated, but the trading agreement did not require the position to be less than 10 For a few minutes, just say I am a high-frequency trader and define my clients'transactions at will. I explained to the platform that the trading agreement did not clearly state that the holding time was less than 10 minutes, and the platform refused to accept the account, so it directly said that the email they sent would be the final explanation. The email mentioned which trading terms were violated, but I read the agreement they sent There is no clear definition of trading hours, so they just casually say that I am a high-frequency trader. Isn’t this an overbearing clause? When customers win some money, they call it high-frequency trade. If I open an exchange, I am afraid that customers will win money, so I might as well not open it.
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FX trading is of high risk and may not be suitable for all investors. Leverage will create additional risks and loss. Before trading, please carefully consider your investment objectives, experience level and risk tolerance. You may lose part or all of your initial investment; do not invest money that you cannot afford. Educate yourself about the risks associated with FX trading. If you have any questions, please consult an independent financial or tax advisor. Any data and information are provided "as is" and only for information purpose, not for trading or recommendations. Past performance does not predict future results.

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