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Exness has prevented me from withdrawing funds for six months and has ignored my complaints.
肖怡
China
Jun 25, 2026

Amount $9,394

Processing
CONTENT My name is He Xinchao and my account ID is 47051351. Since I deposited the funds on January 21st, 2026, I have been waiting for a full five months, almost half a year!!! During this period, I have made two deposits. Currently, there are still $9,394 in my account that cannot be withdrawn. To facilitate the review process, I submitted proof of fund sources, identification documents, bank statements, contract files, live video footage, and various supplementary materials. Whatever the platform requested, I provided it; whenever the platform required additional information, I promptly submitted it. Time and again, I believed that the review was almost complete, but all I received was always the same message: "Under review. Please wait patiently." More than five months - this is not five days, nor five weeks, it's nearly half a year!!! During this period of time, I don't know how many times I have contacted the customer service and asked about the progress. Each time I did so with hope, and each time I received almost exactly the same reply. There was no explanation, no result, no timetable, and they were unwilling to even state where the problem actually lies. What angers me the most is not the review process, but this endless delay. I have fully cooperated with all the requirements, but I have never received the expected response; my funds have been stuck for a long time, yet no one is willing to give a clear answer. As a user, what I feel is not the review process, but an endless waste and evasion. As of today, June 25, 2026, I still haven't received the review result, and I still can't withdraw the $9,394 in funds that belong to me.
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Unable to withdraw funds in Exness
PANGlili
China
Jun 18, 2026

Amount $9,451.59

Replied
CONTENT My account received two deposits totaling 22,000 USDT on January 19, 2026, and all principal was successfully withdrawn on March 4, 2026. Currently, the remaining profit of 9,451.59 USDT remains unwithdrawn. From March 6, 2026 to May 21, 2026, I have consistently cooperated with all platform risk control and compliance review requirements, including but not limited to: Submission of personal bank statements; Proof of family relationship and source of funds; Real-person video identity verification and Q&A review. All materials were submitted completely and promptly as required, without any delays or refusal to cooperate. As of now, the platform has not provided a clear review conclusion, specific explanation of the problem, or estimated processing time, only responding with "Under review," which has resulted in the prolonged inability to use the account funds normally. Based on the above, we formally request: Please clarify the current review status and specific conclusion. If the review is complete, please arrange for the withdrawal of 9451.59 USDT immediately.
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Exness has been conducting a thorough review for the past six months, but has been delaying my withdrawal request.
肖怡
China
Jun 18, 2026

Amount --

Replied
CONTENT My Exness account ID: 47051351. Platform website: exness.comSince my deposit on January 21, 2026, my account verification has still not been completed as of June 18, 2026, approaching six months. As a regular trading user, I have consistently cooperated with the platform's requirements, submitting documents including proof of funds, identification, bank statements, contract files, live video, and other supplementary materials. I have made every effort to provide all required documentation and actively supported the review process. What I find unacceptable is that, after repeatedly submitting a large amount of documentation, Exness has never provided a clear review outcome. Instead, they keep requesting additional files and proofs. Every time I complete a batch of required submissions, what follows isn't a final review, but yet another round of document requests—making the process seem endless. Over the past six months, I have contacted official customer service multiple times to inquire about the review progress, hoping to understand the specific issues and the expected completion time. However, I consistently received generic responses such as "Review in progress, please wait patiently" or "The relevant department is handling it." No matter how many times I asked which stage the review was stuck at, whether additional documents were missing, or how much longer I should expect to wait, I received no clear answers or tangible updates. I understand that the platform has the right to conduct compliance reviews and am willing to cooperate with reasonable investigations. However, any review should have a reasonable timeframe and clear criteria, rather than being indefinitely delayed. An account that has submitted extensive supporting documents yet remains under review for nearly half a year without resolution clearly exceeds the scope of a normal review process.
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lost more then $8mln due to Exness Menuplation in order execution and heavey slippage
RAKESH KUM
United Arab Emirates
Mar 09, 2026

Amount --

Replied
CONTENT I am sharing a critical issue regarding my trading experience with #Exness to warn the community and seek accountability. After a successful period of trading, I have encountered what appears to be severe execution manipulation.The Facts:Timeline: Started June 18, 2025. By June 30, I grew a $600k deposit to $21M in profit with smooth execution.The Shift: Once profits became substantial, account behavior changed drastically.The Issue:Execution Latency: My normal execution speed of 150ms–200ms suddenly spiked to 2000ms+.SL Slippage: Stop Losses on #XAUUSD were jumped by up to $9 (900 pips).Data Discrepancy: I audited Exness’s own tick data. The requested prices were available in the market, yet my trades were executed 90 ticks away from the executable price.The Financial Impact:$1.1M Loss due to Stop Loss "jumping."$8M+ Loss in equity due to intentional 2000ms+ execution delays.The Response:I have been in contact with Exness since December 2025. After months of "investigation," they issued a blanket denial today, claiming "execution is correct" despite clear log evidence to the contrary.I have attached:1️⃣ A detailed Case Study of a single trade.2️⃣ Full MT5 Journal Logs proving 2000ms+ delays.3️⃣ A Video Breakdown showing the tick data vs. my execution.A broker's integrity is measured by how they handle winning traders. If execution parameters change only after a trader becomes profitable, it raises massive red flags.Has anyone else experienced similar "latency spikes" or SL jumps with Exness on high-equity accounts?https://lnkd.in/d3Z9MqKDMT5 Terminal Journal log data https://lnkd.in/d3acyHsQStoploss Order Details https://lnkd.in/dpQpGgE5https://lnkd.in/ddn6AgUthashtag#Trading hashtag#Forex hashtag#Exness hashtag#GoldTrading hashtag#XAUUSD hashtag#MT5 hashtag#BrokerTransparency hashtag#FinancialRegulation hashtag#TradingCommunity
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Exness blocked account could not withdraw my initial deposit
Ghazi Bennaceur
United Arab Emirates
Jul 24, 2025

Amount --

Replied
CONTENT I did sign up with exness with virtual account .tried for couples of days worked great ,did sign up for a real account transfer 4599 usd in two transactions 100 +4499 from my binance account i will include the screen shot. I tried to start trading on my real account all what i get is this message operation failed,order not placed went to Exness help page to see the reasons why this is happening I followed step by step nothing happen always operation failed order not placed. I placed a withdraw request.got rejected by exness .So could not trade could not withdraw. Please help me to get my money back withdrawing them to the same account i deposit it from. here i ve included all screenshots.
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