Order Numbers: 74730819 and 74740239

Loss Amount: USD 1,066.40

At 7:26 a.m., I set a take-profit level at 4595. At approximately 8:27 a.m., the market price reached a low of 4594.3, but the take-profit order was not executed. At the same time, I was unable to access the FXCM trading platform to manually manage or close the position, as the platform continuously displayed a “Unable to Connect” error.

As a result, I was unable to exercise normal control over my positions, and the failure to execute the take-profit order and the subsequent platform access issue ultimately caused me additional trading losses.

I request that FXCM investigate this incident, provide a complete explanation of the order execution and platform connectivity issues, and compensate me for the actual losses caused by the failure to execute my take-profit order and the inability to manually manage my positions.