Dear Naiem,
 
We have forwarded your complaint to Quotex and are currently awaiting their response. We will update this page with the latest progress as soon as we receive feedback.
 
Thank you.

Hello, I am filing an official public dispute against Quotex regarding a deposit of 13,145 BDT (equivalent to $100 USD) made via bKash Mobile Wallet. The payment was successfully completed as a "Merchant Payment" from my side. The mobile network operator (bKash) has officially confirmed that the funds were successfully settled and delivered to Quotex's local payment gateway partner. However, it has been 2 months and 10 days (over 70 days), and my Quotex trading account balance is still showing "Processing". I have repeatedly contacted the live chat and support ticket system, providing all official bKash statements, the exact transaction ID (TrxID), and screenshots. Despite providing undeniable proof of payment, the support agents only reply with identical, scripted automated messages stating: "The work on your request is in progress. Sorry for the delay." Holding a client's verified merchant deposit for more than 70 days is highly unprofessional and unacceptable. I request the Quotex compliance and finance team to immediately investigate this issue, locate the funds with their Bangladeshi payment gateway provider, and credit the amount to my account.

My Account Details:

- Quotex User Name: Naiem

- Account Status: Fully Verified with National ID (NID)

- Deposit Amount: 13,145 BDT

- bKash Transaction ID (TrxI): DH575B9SY5

-Deposit/Application ID: 126510384

-Amount: $100.00

-Date: 05/08/2026

Exact Transaction Details:

- Payment Date & Time: 05/08/2026 at 01:09 PM

- Merchant Account Name: Emaz Drug House

- Merchant Wallet Number: 01833441753

- Deducted Amount: 13,145.00 BDT

- bKash Transaction ID (TrxID): DH575B9SY5

- Current Status on Platform: Processing for 70+ days